our trusted partners


Established in 2000, CryoSave is the largest European allogenic and autologous private stem cell bank fully authorized for transplantations by the National Swiss Agency for therapeutic products and fully accredited as a licensed Organ and Tissue Establishment for the collection, analysis, processing and preservation of stem cells from umbilical cord blood and cord tissue. With more than 330’000 samples stored and 5 storage facilities throughout the world, our long established professionalism and expertise is recognised by the medical community providing the basis for a strong and reliable organisation.


In line with the contemporary healthcare requirements of the UAE and in anticipation of the predicted healthcare needs of the region in the future, The City Hospital has been designed as a state-of-the-art, fully equipped, multi-disciplinary modern hospital which facilitates world-class healthcare and hospitality.

Maternity Unit / Delivery Suite

The Maternity unit at The City Hospital is located on the 5th floor. The unit has a total of 18 beds and a Caesarean Section operating room.  The layout consists of 11 antenatal & postnatal rooms, 6 delivery rooms, 1 Caesarean Section operating room, 1 recovery room. There is a 28 bed post natal unit located on the 6th floor with a baby observation room with 16 beds for new born babies. We have 7 dedicated breastfeeding consultants functioning in our unit.

The unit is designed to take care of all pregnancies, whether low or high risk, and admission criteria is from 25 weeks gestation.   We are a family centre of excellence in Dubai, for maternal and new born care with the facilities and expertise to match.

Neonatal Intensive Care Unit (NICU)

The City Hospital Neonatal Intensive Care Unit (NICU) was established to provide excellence in clinical care to infants including those who are born prematurely, are very ill or require surgery, often to correct congenital anomalies. The 12-bed NICU is located next to the Maternity Unit, providing fast access in case a sick or premature baby is born. The Unit is staffed by 2 specialist neonatologists, hospitalists and a multicultural team of nurses 24 hours a day, seven days a week.


While the excellent standard of medical care remains consistent throughout the hospital, patients requiring that extra bit of luxury and sanctuary during their stay at The City Hospital may opt to stay on the hospital’s dedicated VIP floor with a separate entrance, lifts, valet service and limousine parking. Each suite is fully designed and furnished to provide the highest levels of comfort with the aim of making patients feel at home and as relaxed as possible.



We accept direct billing process with patients under Saudi Arabian Cooperative Insurance Co with Gold & Blue cards.

Emirates Airlines Insurance

Category A: Direct billing

Category B: Pay & Claim

Category C: Direct billing with referral form


Neuron Insurance Card Holders are accepted as direct billing.

Non-Network Insurance

A health care provider that is not part of an individual’s health insurance plan is called Non-network Provider. All insurances other than those stated above (Our Insurance Partners) are not accepted as direct billing. This does mean that your visit and services rendered will not be covered and paid by your insurance (unless the service done is part of your policy exclusions). It simply means that there is no agreed contract between the clinic and the insurance company, thus, it will be on a pay-and-claim basis, and we will prepare all paper works for you to submit your claims to your insurance for reimbursement.

Reimbursement Process:

A patient sending her claim for reimbursement process is pretty straight forward, but may seem confusing to those who have not done it before.

Our Team will be happy to assist you with any concerns that you might need.  We prepared simple guidelines to help you with the process:

A. Insure that the following documents are available and given to you prior to sending your claim:

1. Insurance reimbursement form (signed and filled by your medical provider) – You will be given an insurance reimbursement claim form upon check out that is signed and filled by the doctor with the diagnosis (reason for visit) and treatments or services done.

2. Detailed receipt – A receipt will be given to you with description of what was done and the amount or cost of the treatment or service rendered during your visit.

3. Medical report – You will also be provided with complete medical report with full details of your visit, reason for doing the services as well as doctor’s recommendations / need of future follow up.

B. Write your details – name, policy number, date of birth on the part of the reimbursement claim form that says patient or member details and make sure you sign under the patient declaration.

C. Submit all your documents to your insurance or broker.  Some insurance companies do reimbursement process online while others will require the physical document. Confirm with the company, broker or HR before sending.

D. Make sure you follow up with them a week or 2 after submission to check the status of your claim.

E. Your insurance might request for other information, like laboratory results, letter from the doctor, etc. Please don’t hesitate to contact us and we will assist you accordingly.